Revenue Policy

How We Generate Revenue

Service Bookings

We earn revenue by connecting customers with celebration service providers through our platform:

• Home and venue decoration services
• Private theatre experiences for screenings and events
• Cake and gift delivery services
• Surprise planning and execution
• Custom celebration packages

Commission Structure

We operate on a simple, transparent commission model:

• We charge a flat 5% commission on all service bookings
• This means service providers receive 95% of the booking value
• The 5% covers our platform operations, customer support, and technology costs
• Same rate applies to all partners - no hidden fees or variable commissions

Additional Services

We also generate revenue through premium offerings:

• Express service charges for urgent, same-day bookings
• Premium customization fees for special requests
• Business solutions and bulk booking discounts
• Extended support packages for complex celebrations

Pricing and Transparency

Service Pricing

Our pricing is designed to be fair and competitive:

• Decoration services start from ₹2,999 for basic packages
• Private theatre bookings range from ₹5,000 to ₹15,000
• Cake delivery from ₹500 to ₹3,000 based on size and customization
• Gift hampers from ₹1,000 to ₹5,000 based on value

Dynamic Pricing Factors

Prices may vary based on demand and circumstances:

• Peak season pricing during festivals and holidays
• Location-based adjustments for different areas
• Time-sensitive services (same-day or urgent bookings)
• Custom requirements and special arrangements

Fee Structure

All fees are clearly communicated upfront:

• 5% platform commission on all bookings
• Payment gateway fees (typically 2-3%) are passed through transparently
• Delivery coordination fee of ₹200 per order
• No hidden charges or surprise fees

Partner Revenue Sharing

Payment to Partners

We ensure timely and fair compensation for our service partners:

• 95% of booking value goes directly to service providers
• Weekly settlements for established partners
• Bi-weekly payments for newer partners
• Monthly reconciliation with detailed statements

Partner Incentives

We reward high-performing partners:

• Volume bonuses for high booking volumes
• Quality incentives for ratings above 4.5 stars
• Referral bonuses for bringing in new partners
• Seasonal performance rewards

Payment Processing

• All payments processed within 48 hours of service completion
• Multiple payout options available
• Detailed transaction reports provided
• Dedicated partner portal for tracking earnings

Payment and Refund Terms

Customer Payments

• Full payment required at time of booking to confirm services
• Secure payment processing through certified gateways
• Support for UPI, credit/debit cards, net banking, and digital wallets
• Instant booking confirmation upon successful payment

Cancellation and Refunds

• Free cancellation up to 24 hours before scheduled service
• 50% refund for cancellations made 12-24 hours in advance
• No refund for cancellations within 12 hours of service
• Full refund guaranteed for service failures or non-performance

Payment Terms

• No late payment fees for customers
• We handle all upfront payments to ensure partner protection
• Clear communication about payment expectations
• Dispute resolution process for any payment issues

Tax Compliance

GST and Taxation

We comply with all applicable tax regulations:

• 18% GST applied to decoration and theatre services
• 5% GST on delivery services
• Proper GST invoicing for all transactions
• Regular GST filings and compliance reporting

TDS Compliance

• 1% TDS deducted on partner payments above ₹50,000
• Timely deposit of all TDS amounts
• Form 16A issued annually to partners
• Regular TDS account reconciliation

Financial Reporting

• Monthly revenue reports provided to partners
• Annual financial statements and tax certificates
• Audit-ready documentation maintained
• Transparent financial communication

Our Business Model

Individual Customers (B2C)

We serve individual customers through:

• User-friendly online booking platform
• Mobile app for convenient access
• Dedicated customer support team
• Quality assurance and feedback systems

Business Customers (B2B)

We provide business solutions including:

• Bulk booking options with special pricing
• White-label solutions for event companies
• API integration for third-party platforms
• Custom packages for corporate celebrations

Growth Strategy

• Deep market penetration in Bengaluru
• Expansion to major Indian cities
• Service diversification and innovation
• Technology investment for scalability

Financial Sustainability

Operating Costs

Our main operational expenses include:

• Technology platform development and maintenance
• Marketing and customer acquisition
• Customer service and quality control
• Payment processing and financial compliance
• Legal and regulatory requirements

Profit Margins

We maintain reasonable margins for sustainability:

• Target margins of 25-35% across all services
• 40% of profits reinvested in business growth
• Responsible scaling while maintaining quality
• Fair pricing without exploiting market conditions

Funding and Investment

• Self-funded through founder investment
• Organic growth through revenue reinvestment
• Potential future investment rounds for expansion
• Strategic partnerships for mutual benefit

Policy Updates

We may update this revenue policy to reflect business changes, new regulations, or market conditions. When updates occur, we will:

• Notify registered users via email
• Post announcements on our website
• Communicate changes to our partners
• Document all policy modifications clearly

Please review this policy regularly and reach out if you have questions.

Contact Us

Questions about our revenue policy or business practices?

Email: revenue@sylonow.com

Subject: Revenue Policy Inquiry

About Sylonow:

Founded by Sangamesh, Srikanth & Gagan

Headquartered in Bengaluru, Karnataka

Specializing in celebration and surprise services

Platform-based B2C and B2B business model

Currently serving Bengaluru, expanding nationwide