1. Overview

At Sylonow, we strive to ensure complete satisfaction with our decoration services and private theatre experiences. This Refund Policy outlines the terms and conditions for requesting refunds.

2. Eligibility for Refunds

You may be eligible for a refund if:

Service was cancelled by Sylonow
Booking was cancelled at least 48 hours before the scheduled time
Service quality did not meet the agreed specifications
Technical issues prevented service delivery

3. Refund Process

To request a refund:

Contact our support team within 7 days of the service date
Provide your booking confirmation number
Explain the reason for your refund request
Include any supporting documentation or photos if applicable

4. Refund Timeline

Once approved, refunds will be processed within 5-10 business days. The amount will be credited to your original payment method.

5. Non-Refundable Items

The following are non-refundable:

Bookings cancelled less than 24 hours before scheduled time
No-shows without prior notice
Custom decorations that have already been prepared
Services that have been fully rendered

6. Contact Us

For refund inquiries, please contact us at support@sylonow.com or call +91 9035954661