Privacy Policy

1. Information We Collect

1.1 Personal Identification Information

We collect personal information that you voluntarily provide to us when you register on our platform, place an order, subscribe to our newsletter, or contact us. This includes:

• Full name
• Email address
• Phone number
• Residential or delivery address

1.2 Demographic Information

To provide personalized celebration services, we may collect:

• Age or date of birth
• Gender
• Location and city
• Preferred language

1.3 Payment Information

When you make a purchase, we collect payment details including:

• Credit or debit card number (processed securely through payment gateways)
• Billing address
• UPI ID or wallet information
• Transaction history

1.4 Usage Data

We automatically collect information about how you interact with our services:

• Pages visited and time spent on each page
• Services browsed and bookings made
• Search queries and filters applied
• Click patterns and navigation paths
• Referral sources

1.5 Device Information

We collect technical information about your device:

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Screen resolution
• Time zone and language settings

2. How We Use Your Information

2.1 Service Delivery

• To process and fulfill your celebration bookings
• To coordinate with our decoration and theatre partners
• To send booking confirmations and reminders
• To provide real-time updates on service status

2.2 Communication

• To notify you about changes to our services
• To respond to your inquiries and support requests
• To send promotional offers and newsletters (with your consent)
• To request feedback and reviews

2.3 Service Improvement

• To analyze usage patterns and improve user experience
• To develop new celebration packages and services
• To personalize recommendations based on your preferences
• To detect, prevent, and address technical issues

2.4 Legal and Security

• To comply with legal obligations and regulations
• To protect against fraudulent transactions
• To enforce our terms of service
• To protect the rights and safety of our users

3. Information Sharing and Disclosure

3.1 Service Partners

We share necessary information with our verified partners to deliver your celebration services:

• Professional decorators for home and venue decorations
• Private theatre partners for screening experiences
• Delivery personnel for gift and cake deliveries
• Payment processors for secure transactions

3.2 Legal Requirements

We may disclose your information when required by law:

• To comply with court orders or legal processes
• To respond to government or regulatory requests
• To protect our legal rights and property
• To investigate potential violations of our policies

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

3.4 Aggregated Data

We may share aggregated, anonymized data that cannot identify you personally for analytics, research, and marketing purposes.

4. Data Security

We implement comprehensive security measures to protect your personal information:

4.1 Technical Safeguards

• SSL/TLS encryption for all data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems

4.2 Organizational Measures

• Employee training on data protection practices
• Role-based access controls limiting data access
• Confidentiality agreements with all staff and partners
• Regular backup procedures

4.3 Incident Response

• Documented incident response procedures
• Prompt notification in case of data breaches
• Regular testing of security protocols

5. Do Not Sell My Personal Information

We respect your right to privacy and control over your personal data:

• We do not sell your personal information to third parties for monetary consideration
• You have the right to opt-out of any data sharing for marketing purposes
• You can exercise your rights by contacting us at privacy@sylonow.com
• We will respond to your request within 45 days
• We will not discriminate against you for exercising your privacy rights

6. Your Privacy Rights

Depending on where you reside, you may have the following rights regarding your personal information:

6.1 Access Your Data

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

6.2 Data Correction

You can update or correct your personal information at any time through your account settings or by contacting our support team.

6.3 Data Deletion

You can request deletion of your personal data. We will comply with your request unless we are required to retain certain information for legal or legitimate business purposes.

6.4 Communication Preferences

You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your notification preferences in your account.

6.5 Data Portability

You can request your data in a structured, machine-readable format to transfer to another service provider.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Account information: Until you delete your account, plus 3 years for legal compliance
• Transaction records: 7 years as required by tax and financial regulations
• Communication records: 2 years from the date of communication
• Usage data: 1 year for analytics purposes

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@sylonow.com

Subject Line: Privacy Policy Inquiry

Company Name: Sylonow

Launch Date: July 2025

Headquarters: Bengaluru, Karnataka, India

Founders: Sangamesh, Srikanth & Gagan

Industry: Celebration & Surprise Services

Business Model: B2C & B2B – Platform-based

Service Areas: Now serving in Bengaluru, and coming soon to other cities across India

10. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes:

• We will update the "Last Updated" date at the top of this page
• For significant changes, we will notify you via email or through our platform
• Your continued use of our services after changes constitutes acceptance of the updated policy
• We encourage you to review this policy periodically