Refund & Cancellation Policy

This Refund & Cancellation Policy (“Policy”) governs all bookings, transactions, and payments made through the Sylonow platform (“Platform”) operated by Sylonow Vision Private Limited (“Company”, “We”, “Us”, or “Our”).

By making any payment or booking on the Platform, You acknowledge and agree to this Policy.

1.1 All bookings made on the Platform are final and non-cancellable.

1.2 Once a booking is confirmed:

• It cannot be cancelled by the User under any circumstances
• No requests for cancellation shall be entertained

2.1 All payments made through the Platform are strictly non-refundable.

2.2 No refunds shall be provided for:

• Change of mind
• Scheduling conflicts
• Dissatisfaction with service
• Failure to use the service
• Partial usage
• Any personal or external reasons

3.1 The Company acts solely as an intermediary platform.

3.2 The Company:

• Does not provide services directly
• Does not control vendors
• Is not responsible for service execution

3.3 Accordingly, the Company bears no liability for refunds.

4.1 All services are delivered by independent vendors.

4.2 Any issues regarding service quality, delays, or non-performance shall be resolved directly between User and Vendor.

4.3 The Company:

• Is not obligated to intervene
• May assist at its sole discretion without liability

5.1 In rare cases, the Company may, at its sole discretion:

• Facilitate communication
• Provide partial credits or adjustments

5.2 Such actions:

• Are not guaranteed
• Do not establish any precedent
• Shall not be construed as a policy obligation

6.1 In case of failed transactions where payment is deducted but booking is not confirmed, Users must contact the payment provider.

6.2 The Company:

• Shall not be liable for banking delays
• Will only assist in coordination if required

7.1 Users agree not to initiate chargebacks or payment disputes without first contacting the Company.

7.2 In case of unjustified chargebacks, the Company reserves the right to:

• Suspend user accounts
• Take legal action
• Recover damages and costs

8.1 No refunds shall be provided for cancellations due to:

• Natural disasters
• Government restrictions
• Pandemic situations
• Vendor unavailability due to uncontrollable events

By making a booking, You:

• Confirm that You have read and understood this Policy
• Agree to strict no-refund and no-cancellation terms
• Waive any claims against the Company

The Company reserves the right to modify this Policy at any time.

Continued use of the Platform constitutes acceptance of such changes.